Author: Kim Corso (Page 2 of 5)

Keep Up Dispatcher Morale With Genesis PULSE Replay

911 Dispatchers - Heroes With Headsets

You either have what it takes to be a 911 Dispatcher or you don’t.  There really isn’t a middle ground, but I don’t have to tell this to the vast majority of you reading this blog…you live it.  That said, for the “non-dispatcher types” (like me) it doesn’t take rocket science to appreciate the mental and emotional strain these extraordinary people deal with every time they put on their headset and start their shift.  As a matter of fact, the public is so fascinated with the dispatcher environment and how they are able to do what they do, they created a Prime Time TV docudrama on ABC called “Emergency Call”, which shares “the moments leading up to the arrival of help”.

Emergency CallSpeaking of those “moments”, when you think about the types of decisions dispatchers have to make per call multiplied by the number of calls they handle per day it’s kind of unbelievable.  I read a statistic that the average number of calls answered on a busy day is between 300 – 500 PER DISPATCHER…WOW!  With that in mind, imagine needing to ask them to remember the specifics about each and every one of those calls days, weeks, even months later; talk about impossible.  Not to mention, would you want to relive some of those more emotionally charged moments?  It’s bad enough they aren’t able to find out if the person on the other end had a happy ending or not in some cases.

Unfortunately though gathering details about an incident is unavoidable.  Sometimes those details are needed for litigation purposes, or to find out why a route was chosen or a response time fell outside of a defined metric.  Perhaps they are required to simply share best practices to improve the efficiency of their operations.  The good news is Genesis PULSE® has a way to gather that necessary information and possibly alleviate having to involve the dispatcher at all. and help to preserve their overall morale.

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We Are Taking Reporting Up a Notch!

Next-Level Reporting!

If you read my last blog post you now know one of the main reasons our customers love GenWatch3® is the reporting capabilities; the range of analysis options, the level of granularity, the historical trending.  This realization is very exciting to us, and timely, because (insert drum roll sound here) we are about to take our reporting up a notch.  It’s going to be even easier and quicker to identify what’s going on in your radio system.

I gave a sneak peek of what’s to come on the October 30-Minute Thursday webinar, but if you were not able to attend the live session don’t fret, you can always download the recording and watch it when you have a moment.  And. you are in luck because it just so happens you are going to get the cliff notes version of that webinar right now. 

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We Asked “Why Genesis?” And You Answered!

Why Genesis?

Has your “webinar watching” increased this year?  Mine sure has.  Fortunately, some of the sessions I’ve participated in have actually been pretty beneficial.  In part, they have made me rethink how I can be more effective in my current role and a better all-around partner/advocate.  

One such webinar was pretty direct stating, “most Sales Representatives don’t truly know why their customers actually bought their product,” and then continued to say, “Salespeople don’t talk to customers, they talk to prospects.”  Hard words to hear, yet it forced me to act.  I took this new insight to the rest of my team and decided to take the presenter’s advice.  We interviewed 40 of our top customers; the very organizations that have invested in Genesis and are actively using our software; GenWatch3® and GW3-TRBO®.

The webinar suggested we ask a series of questions in order to really tap into how Genesis is perceived in the market:

  1. How would the customer describe either GenWatch or GW3-TRBO?  What would they tell others the product did?
  2. Why did they actually purchase GenWatch or GW3-TRBO? 
  3. What problems did they hope to solve?
  4. What’s gotten better since they made their purchase?

Rather than do an online survey, we took to the phones to get their direct and candid feedback.  Here is what they had to say…

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GenInform Turns 2! We Are Celebrating With Our “Greatest Hits”

GenInform is celebrating 2 years!

Celebrating 2 Years of GenInform!

Pick Your Favorite Post from the list of topics below, and don’t forget to SUBSCRIBE!

Who or What Supports You When Mother Nature Strikes?

Mother Nature Strikes

If 2020 wasn’t life-changing enough…now those living in the Gulf Coast are forced to deal with the aftermath of Hurricane Laura.  My heart truly goes out to anyone needing to rebuild their homes, their businesses, their lives.

Dealing with the aftermath of Hurricane LauraAside from the occasional thunderstorm, severe weather really isn’t part of my reality.  But, that doesn’t mean I don’t struggle with knowing how to directly contribute toward helping those affected get back on their feet.

So…until I figure out the best way to be of service, for now, I’m grateful I get the chance to deliver products designed to make a difference; especially in these circumstances.  Makes me feel, in a small way, that I am doing something.

“How”, you ask?  Well…the Genesis software, such as GenWatch3® ATIA, provides System Administrators with the information they need to keep their Motorola ASTRO® 25 radio systems performing as expected.  This in turn preserves the “communication confidence” First Responders require when responding to critical situations like natural disasters.  Similarly, with the number of responsibilities System Administrators are dealing with day in and day out (and expanded lately due to COVID) they too need something they can rely on.  A tool that will act as their own “personal assistant” if you will and help them get to the bottom of alarms or events that threaten their network performance.  That something is the Genesis Operations Bridge!

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