Just over a decade or so ago, when rebanding was at its pinnacle (and we all were much younger…sigh!), quite a few customers received Genesis’ GenWatch3® Over-The-Air (OTA) software to manage their analog radio traffic. For those of you that may be unfamiliar with GenWatch3 OTA, it is our single-site monitoring platform that utilizes an RF Modem (aka Motorola mobile radio) to capture the control channel data. More on that later.
Since then, we have seen an increasing number of those same customers move, or have plans to move, from their analog trunking systems to P25. Therefore, it’s only logical for them to wonder what’s next in terms of their system monitoring plans. Can/Should they continue to use their GenWatch3 OTA solution or should they evaluate upgrading to something else…like ahem…GenWatch3 ATIA. The answer is YES! Because either of those choices is possible and I am gonna tell you exactly how it can be done and why.
Psst…I have a secret to share with you. Ya know that solution you were inquiring about that allows you to view and manage all of your radio system traffic in both a map and dashboard format? Come on you remember…the one that cuts your system performance analysis time down significantly by providing you with real-time information rather than just lines of data? How about the empowerment it offers your Member Agencies to see their own radios and be able to run their own reports (with permission of course)?
Still nothing…well then let me (re)introduce you to iVista, a browser-delivered tool that is part of both the GenWatch3® and GW3-TRBO® platforms. And guess what, if you are already using GenWatch3 or GW3-TRBO and are at software version 2.12 or higher, you already have access to it.
AND THE CROWD GOES WILD!!!
Curious how this application can improve your professional life? Then by all means…please read on.
Imagine never going to the doctor or the dentist to get your teeth cleaned, what do you think would happen? Maybe nothing for the younger ones, and I mean those that are under 10 years old. For the rest of us…well I am not sure I ever want to find out. Perhaps it’s a bit of a stretch, but the dedication we put towards keeping our bodies (and smiles) healthy and long-lasting with regular trips to our medical professionals is really no different from the care we should give to anything we put our money or passion into including protecting our business investments.
Remember the age-old saying…“you get what you give.”
At Genesis, the quality of our products is a mindset, a behavior, rather than just a word used in a brochure or spoken at a trade show. We consider the customer’s experience and are always welcoming of feedback to make our products even better and more relevant than before. In order to preserve this high quality through the life of the product, we conduct more than just software upgrades — which is probably expected from a software company. We ensure the hardware needed to make the software shine is also in “tip-top” shape by offering our customers Hardware Audits. “These audits”, as Keith Tracey, one of our beloved Genesis’ Technical Support Representatives told me in our impromptu Microsoft® Teams interview, “are more than just specs, we verify what you have will work.”
Day-to-day tasks may have looked different these past few months, but the need for them has remained the same. People are still trying to keep food on their tables and shelter over their heads, kids are still learning and, similarly, First Responders are still protecting their communities. Unfortunately for essential workers like Police, Fire, and EMS, COVID-19 hasn’t completely hit the “pause button” on the other multitude of reasons why calls are made to 911. This virus just amped up the game and added an overarching layer of complexity both they and Emergency Call Center workers are required to face.
I sort of feel like a broken record given my last blog post, but yet again, Genesis has jumped right in to address this concern and introduced, this time on the Genesis PULSE® product, a new feature that is all about better awareness and preparation. That feature is the “Potential COVID-19” response.