If you read my last blog post you now know one of the main reasons our customers love GenWatch3® is the reporting capabilities; the range of analysis options, the level of granularity, the historical trending. This realization is very exciting to us, and timely, because (insert drum roll sound here) we are about to take our reporting up a notch. It’s going to be even easier and quicker to identify what’s going on in your radio system.
I gave a sneak peek of what’s to come on the October 30-Minute Thursday webinar, but if you were not able to attend the live session don’t fret, you can always download the recording and watch it when you have a moment. And. you are in luck because it just so happens you are going to get the cliff notes version of that webinar right now.
Has your “webinar watching” increased this year? Mine sure has. Fortunately, some of the sessions I’ve participated in have actually been pretty beneficial. In part, they have made me rethink how I can be more effective in my current role and a better all-around partner/advocate.
One such webinar was pretty direct stating, “most Sales Representatives don’t truly know why their customers actually bought their product,” and then continued to say, “Salespeople don’t talk to customers, they talk to prospects.” Hard words to hear, yet it forced me to act. I took this new insight to the rest of my team and decided to take the presenter’s advice. We interviewed 40 of our top customers; the very organizations that have invested in Genesis and are actively using our software; GenWatch3® and GW3-TRBO®.
The webinar suggested we ask a series of questions in order to really tap into how Genesis is perceived in the market:
- How would the customer describe either GenWatch or GW3-TRBO? What would they tell others the product did?
- Why did they actually purchase GenWatch or GW3-TRBO?
- What problems did they hope to solve?
- What’s gotten better since they made their purchase?
Rather than do an online survey, we took to the phones to get their direct and candid feedback. Here is what they had to say…
If 2020 wasn’t life-changing enough…now those living in the Gulf Coast are forced to deal with the aftermath of Hurricane Laura. My heart truly goes out to anyone needing to rebuild their homes, their businesses, their lives.
Aside from the occasional thunderstorm, severe weather really isn’t part of my reality. But, that doesn’t mean I don’t struggle with knowing how to directly contribute toward helping those affected get back on their feet.
So…until I figure out the best way to be of service, for now, I’m grateful I get the chance to deliver products designed to make a difference; especially in these circumstances. Makes me feel, in a small way, that I am doing something.
“How”, you ask? Well…the Genesis software, such as GenWatch3® ATIA, provides System Administrators with the information they need to keep their Motorola ASTRO® 25 radio systems performing as expected. This in turn preserves the “communication confidence” First Responders require when responding to critical situations like natural disasters. Similarly, with the number of responsibilities System Administrators are dealing with day in and day out (and expanded lately due to COVID) they too need something they can rely on. A tool that will act as their own “personal assistant” if you will and help them get to the bottom of alarms or events that threaten their network performance. That something is the Genesis Operations Bridge!
The COVID-19 Pandemic has created uncertainty across all businesses; Government related or otherwise. Most of those organizations are rethinking their internal processes, workforce responsibilities, and budgets; especially how those budgets are being spent. It’s what’s being referred to as the “next normal” where scrutiny is placed on what is truly “needed” vs “wanted”.
Life at Genesis is no exception. Our team has started to really think not only about the way we do business but just as important how GenWatch3® ATIA can continue to add value to our customers in this unprecedented time. And by “value” I mean taking into consideration the challenges described above and matching them up with elements of the software that may actually offer some relief.
Some quick examples include our Trigger Module which notifies System Owners when important metrics with the radio system change. If that same System Owner was asked to take on another more pressing project, they would still be able to keep tabs on their network. Or for those that are working from home, because iVISTA is browser-delivered, they can still log in and view their live radio activity and performance, as well as run reports. Where budgets are concerned, both Trigger and iVISTA are part of the base GenWatch software so there wouldn’t be an added cost. The same could be said for adding a Member Agency. GenWatch has the ability to filter the data it collects from an ASTRO® 25 system and distribute it to any Agency at no additional cost or something minimal. It all depends on the permissions granted by the System Owner and the requirements of that Agency. Let’s dive a little more into some of those Member Agency options.