Finding $20 on the sidewalk, getting ready to take off for the trip of your dreams, or accomplishing something you never thought possible. Each of these situations invokes excitement (well if you are me they do). And now, I can add seeing our customers IN PERSON at APCO 2021!
Speaking on behalf of our entire team, we are very much looking forward to catching up with both our existing and, hopefully, new Genesis users. Sure, we can’t wait to share what we have recently added to the software or will soon be launching, but also for the opportunity to listen to and capture all the helpful feedback we’ve grown accustomed to receiving. That feedback, by the way, does get evaluated and oftentimes is added to our roadmap.
So if you are attending the show this year, this month’s blog is meant to give you the 411 regarding what Genesis has planned from our first ever User Forum to new functionality never talked about until now.
It’s no secret that technology moves quickly. To the dismay of some, it often moves much quicker than they are comfortable with as it presents new learning curves and/or processes. Unfortunately for those resistant to change, this trend is likely not to go away any time soon. But…there is a bright side. In some circumstances, opportunities open up that can help bridge the old to the new making the technological journey easier to bear. One such example manifested when Motorola introduced their MCC7x00 Series Dispatch Consoles.
Dispatchers are known to be quite particular in how they manage their daily tasks, which is completely understandable given how much multitasking they are required to do. So when their legacy dispatch consoles were replaced with the MCC 7×00 consoles, they recognized how much they missed some of the workflows they became accustomed to, such as being able to use a keyboard to execute their tasks vs. a mouse. And with that, in March 2010, Genesis’ GADI was born.
If you have been reading this blog month after month you have probably noticed I cover a range of GenWatch3® topics and don’t focus solely on our most popular enhancements like Location Services. As a matter of fact, one major reason I created GenInform was to showcase the “less flashy” elements of the software that tend to get overlooked. The blog has become a platform to build awareness, not only of new functionality but also to inform (ha get it!) Radio System Managers what they already have access to, but weren’t aware it existed or knew they needed it to manage their radio system.
GenWatch has been around for some time, so it’s not unfathomable adopting everything it has to offer could be challenging. But, I guess in some way that’s the beauty of the software…you never stop learning how the tool can be of service to you and your team. Plus we like to keep you on your toes with little hidden gems…kidding, we are more transparent than that!
Speaking of transparency, it’s no secret we have put much of our recent R&D into iVISTA, the browser-delivered part of GenWatch. However, there are times when it makes sense to add functionality to the Desktop Application. And…based on some of the conversations I have had with customers, I hope that news puts them at ease. The modules they have grown to love and rely on are not going anywhere anytime soon. With that let me introduce you to one of those “little Desktop Application gems”…the “TDMA/FDMA Access Type”!
When appropriate, I try to think of a witty analogy to use that really drives home the benefits of whatever it is I am writing about. Something I feel will resonate best with our customers or that they can draw on to reflect why they should care.
The truth of the matter is sometimes things (features) speak for themselves. And I believe, after pondering it for quite a while I might add, that’s the case for this month’s topic. So…rather than overly complicate functionality that is relatively straightforward, I am just going to jump right in and talk about three enhancements that have helped many of our customers, yet are still seemingly underutilized…Genesis’ CADI Enhancement, GenSPOut, and ATIA Forwarder.
Two-way radios are expensive! They also, much like computers, contain critical software that if hacked could disrupt emergency communications and potentially endanger lives. Therefore, as a Radio System Manager you can’t, literally and figuratively, afford to lose or misplace radios.
But…sometimes these situations happen. The key is how quickly you can track down the source of the missing radio and take action. Genesis’ Subscriber Access Module (SAM) is your tool to answer your who, what, when, where, and why questions regarding your fleet in order to consistently protect valuable airtime, control cost, and reduce the risk that an “unwanted someone” may impede an ongoing event or incident.